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Privacy Policy

Privacy Policy

This Privacy Policy explains how Writer Candle Coaching collects, uses, discloses, and protects personal data when users visit writercandleigloo.living or interact with our business coaching services.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Information

Privacy email
[email protected]
Telephone
+65 9405 9585
Mailing address
242A, Pasir Panjang Rd, Singapore, SG
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01

Data We Collect

We may collect identifiers and contact details that users provide, such as name, email address, and other information submitted through forms, messages, bookings, or coaching-related inquiries. We may also collect account details, payment-related records where applicable, and limited technical data such as device information, browser type, log data, and interaction records. If a user chooses to share business or coaching information, that information may also be processed to respond to the request or provide the service.

The categories of data collected depend on how users interact with the site and services.
02

How We Collect Data

We collect personal data directly from users when they complete forms, communicate with us, subscribe to updates, or engage our services. We also receive information automatically through website use, including cookies and similar technologies, and from third parties that support hosting, analytics, payment processing, scheduling, or other operational functions. In some cases, information may be inferred from how the site is used, such as pages viewed or actions taken.

Information comes from users, site activity, and service providers involved in operating the website.
03

Cookies We Use

The site may use essential cookies needed for security, page delivery, and core functions. It may also use preference cookies to remember settings and analytics cookies to understand traffic and improve performance. Some cookies are session-based and expire when the browser closes, while others remain for a longer period unless removed by the user or the browser.

We use a limited set of cookies for operation, preferences, and basic site measurement.
04

Cookie Controls

Users may manage cookies through browser controls and, where available, site-level preference tools. Blocking or deleting cookies may affect site functionality, saved preferences, and some analytics features. Where required, non-essential cookies are used only after the relevant settings or consent choices are made.

Cookie settings can usually be adjusted through the browser or device used to access the site.

Subject to legal limits, users may ask to access, correct, or delete personal data, and may object to or restrict certain processing where those rights apply. Users may also request a copy of information they have provided in a usable format in some circumstances. If a request cannot be fully granted, we will explain the reason where appropriate.

Available rights depend on the nature of the data and the applicable legal framework.

To help us respond, we may need enough information to verify the requester and understand the scope of the request. We may decline or limit a request where the law allows, such as when records must be kept for compliance, security, or legitimate business purposes. If a request is complex or repetitive, we may need additional time to respond.

Requests are reviewed before action is taken to protect privacy and prevent misuse.

We retain personal data for the period needed to provide services, manage business records, resolve disputes, maintain security, and meet legal, tax, accounting, or reporting requirements. When data is no longer needed, we will delete it, anonymise it, or securely archive it where deletion is not immediately possible. Retention periods may vary depending on the type of information and the reason it was collected.

Records are kept only for as long as needed for the stated purpose or legal obligations.

When this policy is updated, the revised version will apply from the stated effective date. If changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels. Continued use of the site after an update means the revised policy applies to the extent permitted by law.

We may revise this notice to reflect changes in our practices, services, or legal requirements.
01
Processing purpose

How We Use Data

We use personal data to respond to enquiries, deliver coaching services, manage bookings, process transactions where applicable, maintain records, improve the website, monitor security, and communicate about service-related matters. We also use data to meet legal, tax, accounting, and compliance obligations, and to support internal administration and dispute handling. Where permitted, we may use limited information for analytics and service improvement.

Processing is limited to operational, service, and compliance purposes.
02
Third-party sharing

Service Providers and Other Recipients

We may share personal data with trusted service providers that support website hosting, analytics, communications, payment processing, scheduling, storage, or administrative operations. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations. We may also share information in connection with a business transfer, reorganisation, or similar transaction.

Service providers receive only the information needed to perform their functions.
03
Legal basis

Legal Disclosures

We may disclose personal data to public authorities, regulators, courts, or other parties when we believe disclosure is required or permitted by law, to protect rights, prevent fraud, respond to lawful requests, or support an investigation. We may also share information to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a valid order compels it.